Your health & safety is our main priority

Please read the below information about Using Money Safely and Dropping Off Food Safely below.

We keep updating this according to the government guidelines and public health advise.


If you are isolated due to the Coronavirus then at some point you will probably need someone to get supplies on your behalf.

Online Deliveries

If you are able then please use the online delivery services of retailer. Ask delivery people to knock on your door and then leave the items outside. Do not let people inside your home. Wash your hands thoroughly (min. 20 secs) after receiving and handling any deliveries.

Unfortunately, online deliveries are heavily in use and you may need to receive some items quicker than they are able to deliver.

Alternative Options

(i) Click & Collect Services – you order online and get someone (friend/relative/neighbour/ volunteer) to collect it for you. Ask them to follow the same process for receiving online deliveries.

(ii) Digital Bank Cards – These work like normal bank cards but you can limit the amount that is spent just like a ‘Top up’ Prepaid card (see below). You will need to check which provider you prefer, but examples include Starling, Monzo, Revolut.

(iii) Get a Prepaid Card – These cards can make purchases online and in shops like a normal debit or credit card. The difference is that you just ‘top up’, like Oyster Cards, the amount that can be spent on the card. You simply top up the card with the amount of money you want to spend. Search online for Prepaid cards to find out different providers and terms and conditions.

(iv) Cash – Try to avoid this but keep amounts small and wash hands and money to avoid transferring the virus

Giving Cash or Card for Someone Else to Spend

This should be avoided but if your only other option is to risk others by going outside then you should consider giving a card or money to someone. If you do not know the person then we recommend one or more of the following:

a) Limit the amount you give someone (preferably pre-payment card or cash) so if they run off with it then you will not have lost much

b) Ask to hold onto their ID whilst they do purchases for you

c) Take their photo – it may seem a bit awkward, but an honest person will understand why


Advice for delivering to multi floored apartments or tower blocks:

Today we did our first drop off and a few thoughts:

  • Firstly this is a volunteer network, no one is vetted and we don’t necessarily know if people are who they say they are

  • Safeguarding is about protecting the vulnerable person and yourself

  • Try to do as much as possible to be in plain site - out in the open


  • Tell a friend or family member where you are going

  • Give them a time you will text that member to confirm you are okay after

  • Try to pair people up (buddy system) or arrange to go with someone else you know or trust

  • Arrange to call the person you are visiting when you are outside the door

  • Do not go into the house

  • Make sure you have taken extreme hygiene procedures before and after


  • Make sure you called a family or friend member to let them know what is happening

  • Arrange to call them after to check in that you are okay

  • Do not let anyone into your house


Please follow the advice in this SafeGuarding matrix